We are open from 8AM EST to 10PM EST 7 days a week, we ship 6 days a week, Monday through Saturday. Monday through Friday we ship later than most because our main USPS hub is open until 9PM local time, so our cut off for M-F is 9PM EST. The only reason the cut off would differ is if we had to use UPS or FedEx, cut off for either of those services is 5:30 EST. Saturday our cut off for USPS is 4PM EST, FedEX and UPS is unavailable on the weekends.
If you need to reach us directly our phone number is (623)777-9308 and you can email us at CustomerService@TheHiddenHideout.com and we will get back to you as fast as we can!